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Epic Refrigeration will be collecting opt-in verbally from their customers. Customers will be able to opt in to receive messages either in person at their physical location, or over a phone call. When a customer is registered for the first time, staff is trained to ask if the customer would like to opt in to SMS-based billing notifications, appointment reminders, dispatch notifications, and job completion surveys. They will be informed that 'message and data rates may apply,' 'message frequency may vary,' and they can 'text HELP for support or STOP to unsubscribe.' They will also be informed that their information will not be shared with third parties
